{"id":1757,"date":"2023-12-18T14:41:28","date_gmt":"2023-12-18T14:41:28","guid":{"rendered":"https:\/\/stg-qvnouf.elementor.cloud\/?page_id=1757"},"modified":"2024-07-09T07:53:36","modified_gmt":"2024-07-09T07:53:36","slug":"stotte","status":"publish","type":"page","link":"https:\/\/stg-qvnouf.elementor.cloud\/da\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1757\" class=\"elementor elementor-1757\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-374ca23 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"374ca23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7de0eb elementor-widget elementor-widget-heading\" data-id=\"c7de0eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04cd33e elementor-widget elementor-widget-text-editor\" data-id=\"04cd33e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6 class=\"h4 mt-8 mt-lg-14\">Opsig eller skift abonnement<\/h6>\n<p>Du kan opsige eller \u00e6ndre dit abonnement hos Apple eller Google ved hj\u00e6lp af f\u00f8lgende vejledninger.<br><br><\/p>\n<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/support.apple.com\/en-gb\/HT202039\" target=\"_blank\" rel=\"nofollow noopener\">Guide til iTunes \/ App Store<\/a><\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/support.google.com\/payments\/answer\/6220303?hl=en\" target=\"_blank\" rel=\"nofollow noopener\">Google Play-guide<\/a><br><br><\/span><\/p>\n<p>Hvis du har k\u00f8bt dit abonnement via vores hjemmeside, kan du logge ind p\u00e5 din konto og foretage \u00e6ndringer eller afmelde abonnementet.&nbsp;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/api.injurymap.com\/dashboard\">her<\/a><\/span>.<\/p>\n<h6>&nbsp;<\/h6>\n<h6 class=\"h4 mt-8 mt-lg-14\">Abonnements-omkostninger<\/h6>\n<p>Start et Injurymap-abonnement for at forts\u00e6tte med at bruge appen, n\u00e5r din 14-dages pr\u00f8veperiode udl\u00f8ber. Du kan v\u00e6lge mellem f\u00f8lgende abonnementsmuligheder:<br><br><\/p>\n<ul>\n<li>$9,49\/m\u00e5ned<\/li>\n<li>$40,99\/\u00e5r<\/li>\n<\/ul>\n<h6>&nbsp;<\/h6>\n<h6 class=\"h4 mt-8 mt-lg-14\">Jeg f\u00e5r ikke notifikationer eller p\u00e5mindelser<\/h6>\n<p>Hvis du ikke f\u00e5r notifikationer eller p\u00e5mindelser, skal du navigere til din profilside og trykke p\u00e5 ikonet for indstillinger. Rul ned til afsnittet \"P\u00e5mindelser\", og s\u00f8rg for, at indstillingen er aktiveret.<\/p>\n<h6>&nbsp;<\/h6>\n<h6 class=\"h4 mt-8 mt-lg-14\">P\u00e5mindelser er sl\u00e5et til i appen, men jeg f\u00e5r stadig ingen notifikationer eller p\u00e5mindelser.<\/h6>\n<p class=\"h5\"><strong><br>Til iOS-brugere<\/strong><\/p>\n<p>Opret forbindelse til lokal Wi-Fi eller et mobilnetv\u00e6rk for at modtage notifikationer. Hvis du stadig ikke modtager nogen p\u00e5mindelser eller notifikationer, kan du pr\u00f8ve f\u00f8lgende:<\/p>\n<p><strong><br>Hvis du ikke kan se notifikationer for en bestemt app<\/strong><\/p>\n<p>For at f\u00e5 notifikationer skal du oprette forbindelse til et Wi-Fi- eller mobilnetv\u00e6rk. Hvis du stadig ikke f\u00e5r notifikationer for en bestemt app, kan du pr\u00f8ve disse trin:<br><br><\/p>\n<ol>\n<li>\n<p>S\u00f8rg for, at appen underst\u00f8tter notifikationer. G\u00e5 til Indstillinger &gt; Notifikationer, v\u00e6lg appen, og s\u00f8rg for, at Tillad notifikationer er sl\u00e5et til.<\/p>\n<\/li>\n<li>\n<p>Hvis du har sl\u00e5et notifikationer til for en app, men ikke modtager alarmer, har du m\u00e5ske ikke valgt Bannere. G\u00e5 til Indstillinger &gt; Notifikationer, v\u00e6lg appen, og v\u00e6lg derefter Bannere.<\/p>\n<\/li>\n<li>\n<p>S\u00f8rg for, at du er logget ind p\u00e5 dit Apple ID.<\/p>\n<\/li>\n<li>\n<p>S\u00f8rg for, at Forstyr ikke er sl\u00e5et fra.<\/p>\n<\/li>\n<li>\n<p>Hvis du for nylig har installeret en app eller gendannet den fra en backup, skal du \u00e5bne appen for at f\u00e5 notifikationer.<\/p>\n<\/li>\n<\/ol>\n<p><br>L\u00e6s mere p\u00e5 Apples supportside&nbsp;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/support.apple.com\/en-us\/HT201925\" target=\"_blank\" rel=\"nofollow noopener\">her<\/a><\/span>.<\/p>\n<p class=\"h5\"><strong><br>For Android-brugere<\/strong><\/p>\n<p>Opret forbindelse til Wi-Fi eller et mobilnetv\u00e6rk for at modtage p\u00e5mindelser og meddelelser. Hvis du stadig ikke modtager nogen p\u00e5mindelser eller meddelelser, kan du pr\u00f8ve f\u00f8lgende:<\/p>\n<ol>\n<li>G\u00e5 til indstillinger &gt; meddelelser.<\/li>\n<li>Find og klik p\u00e5 Injurymap, og tjek, om notifikationer er sl\u00e5et til.<\/li>\n<\/ol>\n<p><br>L\u00e6s mere p\u00e5 Googles supportside&nbsp;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/support.google.com\/android\/answer\/9079661?hl=en&amp;ref_topic=7651002\" target=\"_blank\" rel=\"nofollow noopener\">her<\/a><\/span>.<\/p>\n<h5>&nbsp;<\/h5>\n<h6 class=\"h4 mt-8 mt-lg-14\">S\u00e5dan tilf\u00f8jer du et nyt program<\/h6>\n<ol>\n<li>G\u00e5 til siden \"I dag\"<\/li>\n<li>Klik p\u00e5 pilen til h\u00f8jre for dit aktuelle program.<\/li>\n<li>Klik p\u00e5 \"+ tilf\u00f8j nyt program\"<\/li>\n<li>Svar p\u00e5 sp\u00f8rgsm\u00e5lene<\/li>\n<li>Begynd at tr\u00e6ne med dit nye program<\/li>\n<\/ol>\n<h6>&nbsp;<\/h6>\n<h6>S\u00e5dan sletter du dine brugerdata<\/h6>\n<p>Send en e-mail til <a href=\"mailto:support@injurymap.com\">support@injurymap.com<\/a>. Angiv venligst dit brugernavn i e-mailen.&nbsp;<br><br><\/p>\n<ul>\n<li>For at finde dit brugernavn skal du \u00e5bne Injurymap-appen og navigere til sk\u00e6rmen Indstillinger. Du kan f\u00e5 adgang til Indstillinger ved at trykke p\u00e5 tandhjulsikonet p\u00e5 din profilside.<\/li>\n<li>N\u00e5r du er p\u00e5 sk\u00e6rmen med indstillinger skal du scrolle ned for at se dit brugernavn.&nbsp;<\/li>\n<\/ul>\n<p><br>Du vil modtage en bekr\u00e6ftelse fra vores team, n\u00e5r dine data er blevet fjernet fra vores system.<\/p>\n<h6 class=\"h5\"><br><\/h6>\n<h6 class=\"h5\">Har du brug for manuel support?<\/h6>\n<p>Skriv til <a href=\"mailto:support@injurymap.com\">support@injurymap.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f37a30 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"7f37a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b598c9 elementor-widget elementor-widget-spacer\" data-id=\"0b598c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Support Opsig eller \u00e6ndr abonnement Du kan opsige eller \u00e6ndre dit abonnement hos Apple eller Google ved at bruge f\u00f8lgende vejledninger. iTunes \/ App Store Guide Google Play Guide Hvis du har k\u00f8bt dit abonnement via vores hjemmeside, kan du logge ind p\u00e5 din konto og foretage \u00e6ndringer eller afmelde dig her.   Abonnementsomkostninger Start et Injurymap-abonnement for at forts\u00e6tte med at bruge appen, n\u00e5r din 14-dages pr\u00f8veperiode er udl\u00f8bet. Du kan v\u00e6lge mellem f\u00f8lgende abonnementsmuligheder: $9,49\/m\u00e5ned $40,99\/\u00e5r Jeg f\u00e5r ikke notifikationer eller p\u00e5mindelser Hvis du ikke f\u00e5r notifikationer eller p\u00e5mindelser, skal du g\u00e5 til din profilside og trykke p\u00e5 indstillingsikonet. Rul ned til afsnittet \"P\u00e5mindelser\", og s\u00f8rg for, at indstillingen er aktiveret.   P\u00e5mindelser er sl\u00e5et til i appen, men jeg f\u00e5r stadig ingen notifikationer eller p\u00e5mindelser For iOS-brugere Opret forbindelse til lokal Wi-Fi eller et mobilnetv\u00e6rk for at modtage notifikationer. Hvis du stadig ikke modtager nogen p\u00e5mindelser eller notifikationer, kan du pr\u00f8ve f\u00f8lgende: Hvis du ikke kan se notifikationer for en bestemt app For at f\u00e5 notifikationer skal du oprette forbindelse til et Wi-Fi- eller mobilnetv\u00e6rk. Hvis du stadig ikke f\u00e5r notifikationer for en bestemt app, kan du pr\u00f8ve disse trin: S\u00f8rg for, at appen underst\u00f8tter notifikationer. G\u00e5 til Indstillinger &gt; Notifikationer, v\u00e6lg appen, og s\u00f8rg for, at Tillad notifikationer er sl\u00e5et til. Hvis du har sl\u00e5et notifikationer til for en app, men ikke modtager advarsler, har du m\u00e5ske ikke valgt bannere. G\u00e5 til Indstillinger &gt; Notifikationer, v\u00e6lg appen, og v\u00e6lg derefter Bannere. S\u00f8rg for, at du er logget ind p\u00e5 dit Apple ID. S\u00f8rg for, at Forstyr ikke er sl\u00e5et fra. Hvis du for nylig har installeret en app eller gendannet fra en sikkerhedskopi, skal du \u00e5bne appen for at begynde at f\u00e5 notifikationer. L\u00e6s mere p\u00e5 Apples supportside her. For Android-brugere Opret forbindelse til Wi-Fi eller et mobilnetv\u00e6rk for at modtage p\u00e5mindelser og notifikationer. Hvis du stadig ikke modtager nogen p\u00e5mindelser eller notifikationer, kan du pr\u00f8ve f\u00f8lgende: G\u00e5 til indstillinger &gt; notifikationer. Find og klik p\u00e5 Injurymap, og tjek, om notifikationer er sl\u00e5et til. L\u00e6s mere p\u00e5 Googles supportside her.   S\u00e5dan tilf\u00f8jer du et nyt program G\u00e5 til siden \"I dag\" Klik p\u00e5 pilen til h\u00f8jre for dit nuv\u00e6rende program Klik p\u00e5 \"+ tilf\u00f8j nyt program\" Svar p\u00e5 sp\u00f8rgsm\u00e5lene Begynd at tr\u00e6ne med dit nye program S\u00e5dan sletter du dine brugerdata Send en e-mail til support@injurymap.com. Inkluder venligst dit brugernavn i e-mailen.  For at finde dit brugernavn skal du \u00e5bne Injurymap-appen og navigere til sk\u00e6rmen Indstillinger. Du kan f\u00e5 adgang til sk\u00e6rmen Indstillinger ved at trykke p\u00e5 tandhjulsikonet p\u00e5 din profilside. Rul ned, og find dit brugernavn p\u00e5 sk\u00e6rmen Indstillinger.  N\u00e5r din anmodning er modtaget, starter vores team sletningsprocessen. Du vil modtage en bekr\u00e6ftelse, n\u00e5r dine data er blevet fjernet fra vores system. Har du brug for manuel support? Skriv til support@injurymap.com<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1757","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Injurymap<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stg-qvnouf.elementor.cloud\/da\/stotte\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Injurymap\" \/>\n<meta property=\"og:description\" content=\"Support Cancel or change subscription You can cancel or change your subscription with Apple or Google by using the following guides. iTunes \/ App Store Guide Google Play Guide If you bought your subscription via our website you can log in to your account and make changes or unsubscribe&nbsp;here. &nbsp; Subscription cost Start an Injurymap subscription to continue using the app after your 14 day trial period expires. You can choose between the following subscription options: $9.49\/month $40.99\/year &nbsp; I&#8217;m not getting notifications or reminders If you are not getting notifications or reminders, navigate to your profile page and tap the settings icon. Scroll down to the &#8220;Reminders&#8221; section and make sure the option is enabled. &nbsp; Reminders are turned on in the app, but I&#8217;m still not getting any notifications or reminders For iOS users Connect to local Wi-Fi or a mobile network to receive notifications. If you&#8217;re still not receiving any reminders or notifications, try the following: If you don&#8217;t see notifications for a specific app To get notifications, connect to a Wi-Fi or cellular network. If you still don&#8217;t get notifications for a specific app, try these steps: Make sure that the app supports notifications. Go to Settings &gt; Notifications, select the app, and make sure that Allow Notifications is on. If you have notifications turned on for an app but you&#8217;re not receiving alerts, you might not have Banners selected. Go to Settings &gt; Notifications, select the app, then select Banners. Make sure that you\u2019re signed in to your Apple ID. Make sure that Do Not Disturb is off. If you\u2019ve recently installed an app or restored from a backup, open the app to start getting notifications. Read more on Apple&#8217;s support site&nbsp;here. For Android users Connect to Wi-Fi or a mobile network to receive reminders and notifications. If you still do not receive any reminders or notifications, try the following: Go to settings &gt; notifications. Find and click Injurymap and check if notifications are turned on. Read more on Google&#8217;s support site&nbsp;here. &nbsp; How to add a new program Go to the &#8220;Today&#8221; page Click on the arrow to the right of your current program Click on the &#8220;+ add new program&#8221; Answer the questions Start exercising with your new program &nbsp; How to delete your user data Send an email to support@injurymap.com. Please include your username in the email.&nbsp; To find your username, open the Injurymap app and navigate to the Settings screen. You can access the Settings screen by tapping the gear icon on your profile page. Scroll down and locate your username within the Settings screen.&nbsp; Once your request is received, our team will initiate the deletion process. You will receive confirmation once your data has been successfully removed from our system. Do you need manual support? Write to support@injurymap.com\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stg-qvnouf.elementor.cloud\/da\/stotte\/\" \/>\n<meta property=\"og:site_name\" content=\"Injurymap\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Injurymap\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-09T07:53:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimeret l\u00e6setid\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/support\/\",\"url\":\"https:\/\/stg-qvnouf.elementor.cloud\/support\/\",\"name\":\"Support - Injurymap\",\"isPartOf\":{\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/#website\"},\"datePublished\":\"2023-12-18T14:41:28+00:00\",\"dateModified\":\"2024-07-09T07:53:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/support\/#breadcrumb\"},\"inLanguage\":\"da-DK\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stg-qvnouf.elementor.cloud\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/stg-qvnouf.elementor.cloud\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/#website\",\"url\":\"https:\/\/stg-qvnouf.elementor.cloud\/\",\"name\":\"Injurymap\",\"description\":\"Physiotherapy for Everyone, Everywhere\",\"publisher\":{\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stg-qvnouf.elementor.cloud\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"da-DK\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/#organization\",\"name\":\"Injurymap\",\"url\":\"https:\/\/stg-qvnouf.elementor.cloud\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"da-DK\",\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stg-qvnouf.elementor.cloud\/wp-content\/uploads\/2023\/10\/injurymap-logo.svg\",\"contentUrl\":\"https:\/\/stg-qvnouf.elementor.cloud\/wp-content\/uploads\/2023\/10\/injurymap-logo.svg\",\"width\":120,\"height\":26,\"caption\":\"Injurymap\"},\"image\":{\"@id\":\"https:\/\/stg-qvnouf.elementor.cloud\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Injurymap\/\",\"https:\/\/www.linkedin.com\/company\/injurymap\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - Injurymap","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stg-qvnouf.elementor.cloud\/da\/stotte\/","og_locale":"da_DK","og_type":"article","og_title":"Support - Injurymap","og_description":"Support Cancel or change subscription You can cancel or change your subscription with Apple or Google by using the following guides. iTunes \/ App Store Guide Google Play Guide If you bought your subscription via our website you can log in to your account and make changes or unsubscribe&nbsp;here. &nbsp; Subscription cost Start an Injurymap subscription to continue using the app after your 14 day trial period expires. You can choose between the following subscription options: $9.49\/month $40.99\/year &nbsp; I&#8217;m not getting notifications or reminders If you are not getting notifications or reminders, navigate to your profile page and tap the settings icon. Scroll down to the &#8220;Reminders&#8221; section and make sure the option is enabled. &nbsp; Reminders are turned on in the app, but I&#8217;m still not getting any notifications or reminders For iOS users Connect to local Wi-Fi or a mobile network to receive notifications. If you&#8217;re still not receiving any reminders or notifications, try the following: If you don&#8217;t see notifications for a specific app To get notifications, connect to a Wi-Fi or cellular network. If you still don&#8217;t get notifications for a specific app, try these steps: Make sure that the app supports notifications. Go to Settings &gt; Notifications, select the app, and make sure that Allow Notifications is on. If you have notifications turned on for an app but you&#8217;re not receiving alerts, you might not have Banners selected. Go to Settings &gt; Notifications, select the app, then select Banners. Make sure that you\u2019re signed in to your Apple ID. Make sure that Do Not Disturb is off. If you\u2019ve recently installed an app or restored from a backup, open the app to start getting notifications. Read more on Apple&#8217;s support site&nbsp;here. For Android users Connect to Wi-Fi or a mobile network to receive reminders and notifications. If you still do not receive any reminders or notifications, try the following: Go to settings &gt; notifications. Find and click Injurymap and check if notifications are turned on. Read more on Google&#8217;s support site&nbsp;here. &nbsp; How to add a new program Go to the &#8220;Today&#8221; page Click on the arrow to the right of your current program Click on the &#8220;+ add new program&#8221; Answer the questions Start exercising with your new program &nbsp; How to delete your user data Send an email to support@injurymap.com. Please include your username in the email.&nbsp; To find your username, open the Injurymap app and navigate to the Settings screen. You can access the Settings screen by tapping the gear icon on your profile page. Scroll down and locate your username within the Settings screen.&nbsp; Once your request is received, our team will initiate the deletion process. You will receive confirmation once your data has been successfully removed from our system. Do you need manual support? 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